Set up rewards and redeem a customer reward

Check the program first

Agree the qualifying visits and reward with the team. Keep rewards independent of posting or changing a Google review.

Set the reward rules

1. Open Business Settings → Rewards / Loyalty.
2. Check the number of qualifying visits required and the reward description customers will see.
3. Review other supported limits before changing them. Tell the team when new rules take effect and how existing rewards should be handled.
4. Save the tab, reopen it and read the saved threshold and description.

Check and redeem a reward

1. Open Customers, search by the customer's own phone and open the matching profile.
2. Read loyalty progress and available rewards. Do not confuse total historical visits with progress towards the next reward.
3. Select Redeem for an available reward only when the customer is using it now.
4. Read the confirmation, confirm with the customer and complete the redemption once.
5. Recheck available/used rewards before closing the profile. If the result is unclear, refresh before attempting another redemption.

Correct a missed check-in

In the profile's loyalty area, use Add check-in only for a real visit that was missed. Enter the supported whole-number amount, review the change and confirm. This action updates loyalty; it does not send feedback requests or other messages. For imported paper-card progress, use starting progress when adding the customer instead of fabricating visits.

When progress seems incorrect

Verify the phone, active business, current threshold and recent redemptions. Do not create another profile or redeem twice to test the system. Contact support with the customer record and the real visit/date that needs review.