Customers & daily work

Set staff PINs and clock in or out

Prepare private staff PINs and use the staff page to keep shift availability accurate.

Reviewed:

Open Staff

Button names are shown in English and Vietnamese where useful. Your workspace language may differ from this guide.

Enable the intended workflow

Review self clock-in and approval/location rules in Booking Settings → Turns. A staff PIN controls this staff action flow; it is not an owner password or access to billing.

Set or reset a PIN

  1. Open Bookings → Staff and find the intended person.
  2. Choose Set PIN or Reset PIN when available.
  3. Read any confirmation. Store/share the displayed PIN only with that staff member, not in customer notes or public help screenshots.
  4. If access must be removed, use the supported PIN disable action instead of passing their PIN to another person.

Use the clock-in page

  1. Open Clock in page from Staff or Turns when the feature is enabled.
  2. Choose the staff name and enter their own four-digit PIN.
  3. Select Clock in at the start of the shift. If the screen says approval is needed, wait for the manager rather than assuming the shift is active.
  4. Select Pause for a break, Resume on return and Clock out when finished.
  5. When an in-store QR/location requirement applies, follow that screen's instruction; do not reuse an unrelated QR to bypass the requirement.

Verify and fix access problems

The manager should check Turns for the resulting availability or pending approval. For a forgotten PIN, reset the correct staff record. For a location/approval warning, read the business's current rule and ask the manager to resolve it. Do not repeatedly guess PINs, publish them or share owner login access as a workaround.

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