Billing, support & policies
Ask for a charge review or refund assessment
Separate Tap2Check-In billing questions from salon-service complaints and send a clear purchase reference.
Reviewed:
Button names are shown in English and Vietnamese where useful. Your workspace language may differ from this guide.
Identify what is being disputed
- Check whether the issue concerns a Tap2Check-In subscription, SMS package or the salon's own customer service.
- For a platform purchase, open Subscription/Billing & Invoices or SMS Tokens to locate the transaction.
- For a salon service, use the business's customer-resolution process. Checkout Board does not process that customer's card payment.
Request a review
- Open the official Return & Refund Policy and read the terms relevant to the purchase.
- Email support@tap2check-in.com with the business, purchase date, product/package and invoice or payment reference.
- Explain the expected result, actual result and reason for requesting review. Include only the relevant, redacted evidence.
- State whether a payment appears pending, duplicated or completed. Check the billing record before making another purchase.
- Keep the conversation in one thread and answer verification questions through the official channel.
Review the decision
Read the outcome and any next action before assuming money has been returned. A request, access cancellation and approved/reflected refund are distinct stages. This guide does not create a new refund promise or processing deadline.
Prevent repeat problems
Only an authorised person should manage renewal or checkout. Never send full card details, passwords or account recovery links with a dispute. See Billing FAQ for current plan/renewal checks and Contact Support when the record cannot be located.