Record a no-show or late cancellation

Check before changing status

Confirm the business date/time and whether the customer is arriving late, rescheduling or cancelling. A pending approval request is not a confirmed appointment the customer missed.

Record a no-show

1. Find the booking in Calendar or All Bookings and check the customer, date and staff.
2. Review any recent contact or agreed reschedule with the desk.
3. Open the booking's actions and select No Show only when the status allows it and the customer actually did not arrive.
4. Read the confirmation before saving. Add a short factual note when a note field is available.
5. Reopen the appointment and verify the no-show status. Do not mark it completed just to remove it from an active list.

Handle cancellations and pending requests

1. If the customer cancelled, use Cancel and the actual reason rather than No Show.
2. If they still plan to attend another time, use rescheduling.
3. For Pending Approval, approve or decline the request through booking approval; do not treat an unapproved request as a missed confirmed visit.

Review and follow up

Compare the same date period in Reports. Record neutral facts for the next appointment. A promotional invitation after a no-show needs appropriate marketing consent and must respect opt-outs. If an outcome was recorded incorrectly, open the available correction actions or ask support; do not invent a completed visit or reward to balance the numbers.