Billing, support & policies

Review the annual plan, invoices and renewal

Check the business subscription and official billing actions before paying or changing renewal.

Reviewed:

Open Subscription

Button names are shown in English and Vietnamese where useful. Your workspace language may differ from this guide.

Review the current access

  1. Confirm the active business, then open Subscription from the account menu.
  2. Read the plan, status, access-through date and renewal information. A past trial date does not override a current paid or granted annual period.
  3. The paid catalog sells Starter Annual; Early Access is its first-year offer. Read the account's actual checkout terms and final tax rather than treating an old screenshot as a quote.
  4. Use the dedicated SMS Tokens page for the wallet and one-time packages. They are separate from automatic annual plan renewal.

Activate the paid plan

  1. Select the available annual activation/subscribe action.
  2. If a first-paid-checkout SMS package prompt appears, review and choose the required package before continuing. Follow the account's current eligibility, not an old guide's skip option.
  3. Read the annual plan, one-time items and subtotal, then verify the final total/tax in secure checkout.
  4. Pay only when authorised to purchase. Leaving checkout does not prove payment; recheck the workspace status after returning.

Find invoices or manage renewal

  1. Use Billing & Invoices in the account menu or the billing-management action on Subscription.
  2. Review the official billing page's invoices, payment method and available subscription actions.
  3. Read the effective date before confirming a renewal change. Auto-Renewal Off on an otherwise active paid plan means the active period continues to its shown end date without the next automatic charge.
  4. Check the saved renewal state when you return. Do not buy a second subscription to resolve a delayed status update.

When a charge or invoice needs review

Contact support with the business, purchase date and invoice/reference. Do not include full card details. Read the refund/dispute guide; closing access and receiving a refund are separate matters.