Messages & automation

SMS help, STOP and customer choices

Find help for a message, stop unwanted texts and review the official consent and privacy information.

Reviewed:

Button names are shown in English and Vietnamese where useful. Your workspace language may differ from this guide.

Get help with a message

  1. Read the business/sender and message purpose. Do not follow unexpected links or disclose passwords in an SMS reply.
  2. Reply HELP in the message thread for program help where supported, or email support@tap2check-in.com.
  3. Use https://tap2check-in.com/help as the public SMS Help destination. Business operators can also inspect Message History.
  4. When contacting support, include the sender/business, approximate receipt time and issue. Avoid sending unrelated customer conversations.

Stop or restart texts

  1. Reply STOP to opt out of messages from that sender/program.
  2. Keep the thread so you can review the confirmation. Do not ask the business to bypass an opt-out using another phone or sender.
  3. If supported by the sender, START can be used to opt back in. Check the resulting confirmation rather than assuming every sender supports the same restart flow.
  4. A previous booking/check-in is not automatically consent to future promotions. The customer's marketing choice must remain separate.

Business operator checks

Read any skipped message outcome before retrying. Tap2Check-In handles messaging registration. Keep customer permission, contact details and SMS balance current. Purchasing Tokens does not override consent suppression.

Read the official information

These linked pages carry the program's formal notices. Contact support if the actual message or choice does not match what you expected.

Help Center