Service Disputes & Refund Policy

Decide what kind of dispute it is

Tap2Check-In support can help with platform charges, subscription questions, SMS Token questions, and account access issues. Customer disputes about salon or store services should be handled by the business directly with the customer.

Estimated time: about 5 minutes to prepare the request.

1. Identify whether the issue is about a Tap2Check-In charge, subscription, SMS Token add-on, account access, or customer service complaint.
2. Use Billing FAQ first for normal invoice and plan questions.
3. Use Contact Support if you are not sure where the issue belongs.
4. Do not include payment card details in the request.

What to send support

Send enough information for support to review the account without exposing unnecessary private data.

1. Email support@tap2check-in.com.
2. Include the business name.
3. Include the date of the charge or purchase if known.
4. Describe what you expected to happen and what happened instead.
5. Attach a screenshot only if it does not show private customer information or full payment details.

Refund review

Refund requests are reviewed based on the account, purchase, and service history.

1. Explain why the refund is being requested.
2. Say whether the request is about a subscription charge, SMS Token add-on, or another paid item.
3. Keep using the same email thread so the support history stays together.
4. Wait for support to explain the next step before opening a second request.

Prevent repeat billing issues

After a dispute is resolved, review the account settings that caused confusion.

1. Confirm the current plan in Subscription.
2. Confirm who is allowed to make billing decisions for the business.
3. Review Terms of Service for service terms.
4. Contact support again if the same issue appears on the next invoice.