Requesting Account & Data Deletion

Decide what needs to be deleted

Deletion requests should be specific so support can understand what information is involved.

Estimated time: about 5 minutes to prepare the request.

1. Decide whether the request is for a business account, staff account, customer profile, or message history.
2. Confirm the business name connected to the request.
3. Include the email address or phone number connected to the information when it is needed for verification.
4. Do not send passwords, payment card details, or private codes.

Submit a deletion request

Use the public data deletion page or email support if you need help preparing the request.

1. Open the Data Deletion page.
2. Follow the instructions on the page.
3. Email support@tap2check-in.com if you cannot access the page or need help identifying the business.
4. Watch for support follow-up if identity or ownership needs to be confirmed.

Before deleting business data

Business account deletion can affect bookings, customers, messages, reports, and billing history.

1. Confirm the owner or authorized manager approved the request.
2. Export or save any business information your team still needs, if export options are available.
3. Review Billing FAQ before closing a paid account.
4. Tell support if only one customer profile should be removed instead of the whole business account.

Customer requests

When a customer asks to remove their information, keep the request respectful and limited to the needed details.

1. Ask which phone number or email they used with the business.
2. Do not ask for unnecessary private details.
3. Send the request to support@tap2check-in.com if your team cannot complete it from the workspace.
4. Review Privacy Policy for the public privacy link.