Reaching Out to Customer Support

Choose the right support path

Email is the main public support path for Tap2Check-In. If your account includes another support option, use the contact details shown in your workspace or onboarding message.

Estimated time: about 2 minutes to prepare a clear support request.

1. Email support@tap2check-in.com.
2. Include the business name.
3. Describe what you were trying to do.
4. Include the page name, such as Bookings, Customers, Feedback, or Subscription.
5. Attach a screenshot only if it does not show private customer information.

What to include

Clear details help support understand the issue faster.

1. Say whether the issue affects bookings, messages, billing, sign-in, or setup.
2. Include the customer name only when it is needed to find the issue.
3. Do not send passwords, payment card details, private codes, or full customer lists.
4. Mention when the issue happened, including the date and approximate time.

Where to look first

Some questions can be answered from another Help Center article.

1. Use Password Reset if you cannot sign in.
2. Use Billing FAQ for subscription or invoice questions.
3. Use SMS Program Help for STOP, HELP, consent, privacy, and terms.
4. Use Data Deletion for account or customer data removal requests.

Urgent business issues

If the issue blocks business work, make that clear in the subject line.

1. Start the email subject with the business name.
2. Add a short phrase such as Cannot sign in, Booking page unavailable, or Billing question.
3. Include the safest next step you need, such as restore access, review a payment, or check a missing message.