Return, Refund and Cancellation Policy

Where offered, new customers may use Tap2Check‑In through a 14-day free trial.

No payment card is required for the standard free trial unless clearly disclosed before registration. The trial may include a limited number of complimentary SMS Tokens for testing.

Unused complimentary or promotional SMS Tokens:

• have no cash value;
• cannot be transferred;
• cannot be exchanged for money; and
• are not eligible for a refund.

At the end of the free trial, access to paid features may stop unless the customer purchases a subscription.

All prices are displayed in the currency shown at checkout.

Applicable sales tax, GST or other taxes will be displayed or included as required by law.

Refunds will be calculated using the original transaction currency. Tap2Check‑In is not responsible for exchange-rate differences, international transaction charges or other fees imposed by the customer’s bank, card issuer or payment provider.

Tap2Check‑In subscription fees provide access to the software for the billing period shown at checkout, such as a monthly or annual period.

Tap2Check‑In subscriptions do not renew automatically. At the end of the paid subscription period, the customer must manually purchase or approve a new subscription period to continue using paid features.

Before purchasing, customers should review the available features and use the free trial, where available, to confirm that Tap2Check‑In is suitable for their business.

First paid subscription

A customer may request cancellation and a refund of their first paid Tap2Check‑In subscription within seven calendar days after payment, provided that:

• the request is submitted in writing;
• the account has not been substantially used;
• no bulk messages or marketing campaigns have been sent;
• no material setup or customisation work has been completed; and
• the request is not connected with abuse, fraud or a violation of our Terms of Service.

If substantial use has already occurred, we may refuse a voluntary change-of-mind refund or deduct the reasonable value of services, work, Tokens or benefits already provided, to the extent permitted by law.

This voluntary seven-day refund policy does not limit any rights or remedies that cannot legally be excluded.

Cancellation after seven days

After the seven-day period, subscription payments are generally non-refundable for change of mind, failure to use the account, business closure or a decision that the customer no longer requires the service.

If a customer stops using Tap2Check‑In before the end of the paid subscription period:

• access may remain available until the subscription expires; and
• no partial or prorated refund will be provided for the unused portion of the subscription period, except where required by law.

Because subscriptions do not renew automatically, no further subscription payment will be processed unless the customer manually purchases or approves another subscription period.

SMS Tokens and other communication credits are usage-based digital products. Costs may be incurred by Tap2Check‑In when Tokens are purchased, allocated, reserved or used through third-party messaging providers.

Purchased SMS Tokens are generally non-refundable after they have been added to an account.

We do not provide refunds for:

• SMS Tokens already used;
• messages divided into multiple segments because of their length, characters, links or emojis;
• messages sent to an incorrect number supplied by the customer;
• messages blocked, delayed or filtered by a carrier or messaging provider;
• messages that are delivered but not opened, read, clicked or acted upon;
• messages sent without proper customer consent;
• unused Tokens remaining when an account is voluntarily closed;
• suspension caused by prohibited, unlawful or non-compliant messaging; or
• a customer’s failure to use purchased Tokens.

If SMS Tokens were not added correctly, were charged more than once or cannot be used because of an error caused by Tap2Check‑In, we may correct the balance, provide replacement Tokens, issue account credit or provide a refund as appropriate.

SMS Token validity

Purchased SMS Tokens do not expire while the associated paid account remains active.

Purchased SMS Tokens:

• remain available across subscription renewals when the same account is renewed;
• are linked to the account for which they were purchased;
• cannot be transferred between unrelated accounts;
• cannot be resold;
• have no cash value; and
• cannot be exchanged for money.

Remaining SMS Tokens are forfeited when the associated account is permanently closed or deleted, except where applicable law requires otherwise.

If a paid subscription expires without renewal, access to remaining SMS Tokens may be suspended. The Tokens will become available again if the same account is renewed, provided the account has not been permanently closed or deleted.

Certain services may involve third-party costs, including:

• domain-name registration or renewal;
• telephone-number rental;
• SMS sender registration;
• 10DLC brand or campaign registration;
• toll-free verification;
• short-code registration;
• messaging-provider charges;
• printing and production charges;
• delivery charges; and
• other services ordered from an external provider.

These charges are non-refundable once the applicable service has been ordered, submitted, registered, activated or supplied, except where:

• the charge resulted from our error;
• the third-party provider refunds the charge; or
• applicable law requires a refund.

A registration application that is rejected by a carrier, messaging provider or compliance partner does not automatically qualify for a refund if the application was submitted correctly and the relevant third-party fee was incurred.

Setup services may include account configuration, importing information, entering services and staff details, creating booking pages, configuring automations, designing QR materials, training, website work or other implementation services.

A customer may cancel a setup service before work begins and receive a refund, less any disclosed third-party or non-recoverable costs already incurred.

Once setup or customisation work has started:

• completed work is non-refundable for change of mind;
• the customer remains responsible for the reasonable value of work already performed;
• any voluntary refund will be limited to the uncompleted portion of the agreed service, where applicable; and
• custom design, domain, registration, printing, messaging or third-party costs already incurred are non-refundable, except where required by law.

A delay caused by the customer’s failure to provide information, approvals, access, content or instructions does not by itself create a right to a refund.

Customers are responsible for reviewing setup, website, booking-page, design and customisation work after delivery.

Subject to rights that cannot legally be excluded, work will be considered accepted when the customer:

• approves the work verbally or in writing;
• publishes or begins using the work;
• directs Tap2Check‑In to proceed to printing or production; or
• does not report a material error within seven calendar days after delivery.

Requests outside the original agreed scope, additional revisions or changes requested after acceptance may incur additional charges.

Acceptance does not remove the customer’s rights concerning an undisclosed material defect or a failure that could not reasonably have been identified during the review period.

Customers are responsible for checking information supplied to or approved for use by Tap2Check‑In, including:

• business names;
• addresses;
• phone numbers;
• email addresses;
• business hours;
• pricing;
• service descriptions;
• spelling;
• logos and images;
• website addresses;
• booking links; and
• QR-code destinations.

Tap2Check‑In is not responsible for reprinting, redesigning or repeating work free of charge where the customer supplied or approved incorrect information.

If the error was caused by Tap2Check‑In and the finished product does not match the customer-approved information, we will correct, reproduce, replace or refund the affected product or service as appropriate.

The QR Starter Kit may include customised QR codes, printed signs, stickers, stands, setup materials or other products prepared for a particular business.

Before production

An order may be cancelled for a full refund before customisation, printing, production or procurement has started.

After production begins

Once a personalised QR code, sign, sticker, stand or other custom product has entered production, the order cannot normally be cancelled or refunded for change of mind.

Customised products cannot be returned merely because:

• the customer changes their business name, logo, address, services or branding;
• information supplied or approved by the customer was incorrect;
• the customer no longer requires the product;
• the customer closes, sells or relocates the business; or
• the customer decides to use a different system.

This does not affect the customer’s rights if the product is faulty, damaged, materially different from what was ordered or contains an error caused by Tap2Check‑In.

Available delivery destinations, estimated production periods, shipping charges and estimated delivery periods may be shown during checkout or confirmed when the order is placed.

Delivery times are estimates and are not guaranteed unless expressly agreed in writing.

Customers are responsible for providing a complete and accurate delivery address. Additional costs resulting from an incomplete or incorrect address may be charged to the customer.

For international orders, the customer is responsible for customs duties, import taxes, brokerage charges and other destination-country charges unless otherwise stated at checkout.

If tracking records show that a parcel was delivered to the address supplied by the customer, we may require further information or a carrier investigation before providing a replacement or refund.

Risk of loss, responsibility for delivery and available remedies will be determined in accordance with applicable consumer law and the shipping terms disclosed at checkout.

Customers should inspect physical products promptly after delivery.

If an item arrives damaged, faulty or materially different from the approved order, contact us within seven calendar days of delivery where reasonably possible and provide:

• the order or invoice number;
• a description of the problem;
• clear photographs or video showing the problem;
• photographs of the packaging; and
• any other information reasonably required to assess the claim.

After reviewing the claim, we may repair the item, replace it, reproduce it, provide account credit or issue a full or partial refund, depending on the circumstances and applicable law.

Do not return an item until return instructions have been provided.

Where we confirm that an item is faulty or incorrect, we will pay or reimburse reasonable return-shipping costs where required by law.

Failure to report a problem within seven days does not remove mandatory consumer rights that apply for a longer period.

For physical products that are not customised or personalised, we may accept a change-of-mind return when:

• the return is requested within 14 calendar days of delivery;
• the product is unused and undamaged;
• all accessories and components are included;
• the product is returned in its original packaging; and
• proof of purchase is provided.

The customer is responsible for change-of-mind return shipping. Original delivery charges are not refundable.

A reasonable restocking or inspection fee may apply if it was disclosed before purchase and is permitted by law.

Custom-printed products, activated digital products, used consumables and personalised QR materials are excluded from change-of-mind returns.

If the Tap2Check‑In service has a technical problem, customers should contact support and provide a reasonable opportunity for us to investigate and correct it.

Short interruptions, scheduled maintenance, third-party outages, carrier filtering, internet problems, incompatible customer equipment or issues outside our reasonable control do not automatically create a right to a refund.

However, if a service has a major failure, cannot be provided as agreed or cannot be corrected within a reasonable period, the customer may be entitled to cancellation, a refund, credit, service extension or another remedy under applicable law.

Cancelling a subscription or allowing it to expire does not automatically delete the customer’s account or business data.

When a paid subscription expires:

• access to paid features may end;
• account functionality may become limited;
• public booking, check-in or automation features may be disabled; and
• access to stored SMS Tokens may be suspended.

Customers should export any information they require before the paid subscription ends.

Subject to our Privacy Policy, legal obligations and technical requirements, account information may be retained for a limited period after account closure. Customers should export required information before their subscription ends.

Certain billing, consent, opt-out, suppression, security, fraud-prevention and legal records may be retained for longer where required or permitted by law.

A customer who wants their account and personal information deleted must submit a separate data-deletion request in accordance with our Privacy Policy and Data Deletion Policy. Cancelling or allowing a subscription to expire does not automatically constitute a request to delete account information.

Participating businesses may use Tap2Check‑In to facilitate appointment bookings, deposits, no-show charges, cancellation fees or payments for services supplied by that business.

Unless Tap2Check‑In or Loa Keo LLC is expressly identified as the seller or merchant of record:

• the participating business is the provider of the booked service;
• the participating business sets its own deposit, cancellation, no-show and refund rules;
• disputes about a business’s service, appointment, deposit or customer refund must be resolved with that participating business; and
• Tap2Check‑In does not decide whether the participating business’s customer is entitled to a refund.

Tap2Check‑In may provide technical assistance with a transaction but is not responsible for the participating business’s products, services, cancellations, no-shows, refunds or customer disputes.

Refunds will not normally be provided where an account is suspended or terminated because the customer:

• violated the Tap2Check‑In Terms of Service;
• failed to pay applicable charges;
• uploaded purchased, scraped, rented or unlawfully obtained contact lists;
• sent spam or messages without legally required consent;
• attempted to bypass opt-out requests;
• used the service for deceptive, unlawful, abusive or prohibited activities; or
• created legal, carrier, security, deliverability or reputational risk.

This section does not exclude rights or remedies that cannot legally be excluded.

Promotional, discounted, early-access or special packages may have additional conditions disclosed at the time of purchase.

Promotional pricing applies only to the subscription period stated in the offer. For example, a discounted first-year price does not guarantee that the same price will be available if the customer later chooses to purchase another subscription period.

Subscriptions do not renew automatically. At the end of a subscription period, the customer may choose whether to purchase another period at the price offered at that time.

Promotional conditions do not remove mandatory rights available under applicable law.

Requests may be submitted through an available account cancellation function or by contacting:

Email: support@tap2check-in.com

Subject: Return, Refund or Cancellation Request – [Business Name or Customer ID]

Phone: +1 346-626-8388

Please include:

• your full name;
• business name;
• account email or phone number;
• order, invoice or transaction number;
• the product or service involved;
• the reason for the request; and
• any supporting photographs or documents.

We may request further information to verify the account, payment, product condition or circumstances of the request.

Email cancellation requests are considered received when delivered to support@tap2check-in.com, subject to verification of the account holder’s identity.

Approved refunds will normally be submitted within five to ten business days after approval or, for physical returns, after the returned product has been received and inspected.

Refunds will generally be issued to the original payment method. The customer’s bank, card issuer or payment provider may require additional time to display the refund.

Where a full refund is required by applicable law, we will refund the full amount required by that law.

For voluntary change-of-mind refunds, non-recoverable third-party costs may be deducted only where the deduction was disclosed and is legally permitted.

Tap2Check‑In is not responsible for exchange-rate differences or foreign transaction fees imposed by the customer’s financial institution.

If a customer believes they were charged twice or charged an incorrect amount, they should contact us as soon as possible.

After verifying an error, we will correct the invoice and refund any confirmed overpayment.

Customers should contact Tap2Check‑In before initiating a chargeback so we have an opportunity to investigate and resolve the issue.

We reserve the right to provide the payment processor or financial institution with relevant records, including:

• order and invoice details;
• account activity;
• login and service-usage records;
• SMS Token allocation and usage;
• communications;
• delivery confirmation;
• customer approvals; and
• acceptance of applicable terms.

Nothing in this section prevents a customer from exercising lawful rights through their bank, card issuer or payment provider.

Nothing in this Policy excludes, restricts or modifies any guarantee, warranty, right or remedy that cannot lawfully be excluded or limited.

For customers protected by the Australian Consumer Law, our goods and services come with guarantees that cannot be excluded. Depending on the circumstances, customers may be entitled to a repair, replacement, refund, cancellation, re-supply of services or compensation when goods or services fail to meet those guarantees.

Customers are not automatically entitled to a refund simply because they changed their mind, found another service, did not use their account or no longer require the product or service, unless this Policy or applicable law provides otherwise.

By completing a purchase, the customer acknowledges that they were given an opportunity to review and agree to:

• the subscription price;
• the currency and applicable taxes;
• the length of the subscription period;
• the fact that the subscription does not renew automatically;
• this Return, Refund and Cancellation Policy;
• the Tap2Check‑In Terms of Service; and
• the Tap2Check‑In Privacy Policy.

Tap2Check‑In may retain records of the customer’s acceptance, including the applicable policy version, date and time, transaction details, account information, IP address and device information, where permitted by law.

The checkout confirmation may state:

“I agree to the Terms of Service, Privacy Policy, and Return, Refund and Cancellation Policy. I understand that my subscription does not renew automatically and that I must manually renew it to continue using paid features.”

This Policy should be read together with the Tap2Check‑In Terms of Service, Privacy Policy, Data Deletion Policy, checkout information, invoice, service agreement and any package-specific terms disclosed before purchase.

If there is an inconsistency, mandatory applicable law will prevail. Otherwise, any specific written terms accepted for a particular order will apply to that order.

We may update this Policy from time to time. The updated version will be published on the Tap2Check‑In website with a revised “Last updated” date.

Changes will not reduce rights that arose before the updated Policy took effect.

For questions about this Policy, contact:

Loa Keo LLC

13500 W Airport Blvd, Suite B

Sugar Land, Texas 77498, USA

Email: support@tap2check-in.com

Phone: +1 346-626-8388