Managing Staff Turns & Queues

Open the turns workspace

Turns help the front desk decide who should take the next walk-in customer.

Estimated time: about 2 minutes to review, plus time for each walk-in.

1. Open Bookings, then open Turns.
2. Confirm which staff members are available.
3. Check whether anyone is paused, busy, or done for the day.
4. Use Staff Clock-In if staff manage their own shift status.

View full

Add a walk-in

Capture enough information to serve the customer and avoid confusion later.

1. Choose the walk-in action.
2. Enter the customer's name.
3. Enter the phone number if your team needs to contact the customer.
4. Choose the service when the customer already knows what they want.
5. Assign the customer to the next available staff member or the best fit.

Keep turn status accurate

The turn list only works when staff status matches the floor.

1. Mark a staff member busy when they take a customer.
2. Pause a staff member when they are on break or not taking walk-ins.
3. Resume the staff member when they are available again.
4. End the shift when the staff member leaves for the day.

Review fairness during rush periods

Use the turn list as a guide, then adjust when real work requires it.

1. Check whether the next staff member can perform the requested service.
2. Skip unavailable staff rather than assigning work they cannot take.
3. Keep notes short and focused on the customer need.
4. Review Daily Agenda if scheduled bookings are competing with walk-ins.