Managing No-Shows & Late Cancellations

Confirm before marking no-show

Use no-show only when the customer did not arrive and the booking should stay in history as missed.

Estimated time: about 1 minute after the appointment time has passed.

1. Open Daily Agenda or Calendar Guide.
2. Find the booking.
3. Confirm the appointment time has passed.
4. Check with staff before marking no-show if the customer may already be in service.

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Mark a booking as no-show

No-show status helps the business understand missed appointments.

1. Open the booking details.
2. Choose No-show.
3. Confirm the action.
4. Add a short note only if it helps the team understand what happened.
5. Save the change.

Handle late cancellations

A late cancellation is different from a no-show because the customer contacted the business.

1. Open the booking.
2. Choose Cancel if the customer will not come.
3. Add a short note such as customer called to cancel.
4. Use Modify Booking if the customer wants a new time.

Watch repeat issues

Repeated no-shows may need a manager decision.

1. Open the customer profile from Customers.
2. Review recent booking history.
3. Follow the business policy for deposits, limits, or manager approval if your team uses one.
4. Review booking policy text in booking settings if customers need clearer expectations.